Viewing Product Instances in a Virtual Account

Selecting a Virtual Account, from the Inventory listed in the Smart Software Manager, displays a Product Instances tab for the selected Virtual Account. Click the Product Instances tab to display the Product Instances table.

Procedure

Step 1

In the Smart Software Manager, click the link to a virtual account.

Step 2

Select Inventory from menu, and then click the Product Instances tab.

Step 3

(Optional) You can export the list of product instances to a .csv file. See

Exporting to CSV Files

.

Step 4

Click the product instance name to see detailed information about a product instance.

Note

A cluster setup icon by the right side of the product instance indicates a high availability of routers for that specific product instance.

The system displays the Product Instance Details dialog box. This dialog box has two tabs: Overview and Event Log.

Product Instances Table

The Product Instances table provides the following information for each product you have associated with a Virtual Account.

Column HeadingDescription
NameProduct ID plus Product Instance name
Product TypeProduct Identification Number
Last ContactDate
Alerts

Messages alerting the user to actions required to maintain products, such as:

  • License Not Available (informational alert)
  • Failed to Connect (minor alert for Regular Licenses)
  • Failed to Connect (major alert for Restricted Licenses)
  • Failed to Renew (major alert for Regular and Restricted Licenses)
  • License Reservation Pending (informational alert)
  • Reserved License Expired (minor alert)

Please note: the following messages appear for each alert when the product instance is consuming restricted licenses:

  • License Not Available – “The product instance <Product Instance Name> has requested licenses that enable restricted encryption technology. These licenses are not available within the Virtual Account <VA name>. You must add the licenses to this Virtual Account or transfer the product instance to a virtual account that contains the licenses.”
  • Failed to Connect or Failed to Renew – “It is using licenses which enable restricted encryption technology, and those licenses have not been released. The non-restricted licenses it was consuming have been released for use by other product instances.”
ActionsOption for removing a Product Instance, or transferring a Product Instance to another Virtual Account

Product Instance Details

Click on a Product Instance (Device) listed in the Product Instance table to display detailed information on that Virtual Account product. The information is organized under the following tabs.

Overview Tab

The Overview tab displays:

  • Description of the license
  • General Product Instance information including:
    • Name
    • Product
    • Host identifier
    • MAC Address
    • PID
    • Serial Number
    • Virtual Account
    • Registration Date
    • Last Contact
    • Authorization Code (available for download)*
    • Update Reservation link

      *Available only when the Product Instances have reserved licenses.

  • License Usage, which includes the following columns:
    • License –name of the licenses being consumed
      • For licenses synchronized from Smart Software Manager Satellite, they are consumed and reflected here. If there are no licenses (by usage or prepaid) available in the Virtual Account, then an out of compliance alert will appear for that license
      • When a device that requires usage-based entitlements is directly connected to CSSM, it will not allow the device to consume the by-usage entitlements but instead start consuming in prepaid mode
    • Expires
      • Expiration date for term licenses
      • Never status for perpetual licenses
      • Multiple terms (link) when there is a combination of perpetual and term licenses or terms with different expiration dates
    • Quantity –number of licenses reserved

Event Log Tab

The Event Log tab displays details on events specific to the Product Instance for the selected Virtual Account:

  • Messages describing events
  • Times the events occurred
  • Users associated with the event (either the account owner's CCO ID or "Cisco Support")

Product Instance Events

The table below provides an overview of Product Instance events. Users receive the following event messages, referencing the number (<n>) of Product Instances (<instance-name>) and Virtual Accounts (<va-name>), when product instance events occur in their Smart Account.

Event Message
New Product Instance The product instance <instance-name> connected and was added to the Virtual Account "<va-name>".
New Product Instance (with redundancy) The product instance <instance-name> was added to the Virtual Account "<va-name>" and configured for redundancy with the following Standbys: “<sb1-displayname>”, “<sb2-displayname>”.
Product Instance Transferred The product instance <instance-name> was transferred from the Virtual Account "<from-va-name>" to the Virtual Account "<to-va-name>"
Product Instance Removed The product instance "<instance-name>" was removed from Smart Software Manager.
Product Instance Requested License The product instance <instance-name> in the Virtual Account "<va-name>" requested <n> "<license-name1>".
Product Instance Renewed Certificate The product instance <instance-name> in the Virtual Account "<va-name>" connected and successfully renewed its identity certificate.
Product Instance Connected (with redundancy) The product instance <instance-name> in the Virtual Account "<va-name>" connected and was configured for redundancy with the following Standbys: “<sb1-displayname>”, “<sb2-displayname>”..
Failure to Connect Detected The product instance <instance-name> in the Virtual Account "<va-name>" failed to connect for its renewal period.
Product Instance Added via Satellite The product instance <instance-name> was added to the Virtual Account "<va-name>" via synchronization with the Satellite "<satellite-name>".
Product Instance Requested License via Satellite The product instance <instance-name> in the Virtual Account "<va-name>" requested <n> "<license-name1>" via synchronization with the Satellite "<satellite-name>".
Product Instance Removed via Satellite The product instance <instance-name> was removed from the Virtual Account "<va-name>" via synchronization with the Satellite "<satellite-name>".
Product Instance Detached The product instance <instance-name> in the Virtual Account "<va-name>" was put in detached mode.
Product Instance Reattached The product instance <instance-name> in the Virtual Account "<va-name>" was taken out of detached mode.
Product Instance Failed to Detach The product instance <instance-name> in the Virtual Account "<va-name>" failed to go into detached mode.
Product Instance Failed to Reattach The product instance <instance-name> in the Virtual Account "<va-name>" failed to be taken out of detached mode.
Export Authorization Success - Anytime a device calls for restricted licenses and is able to consume them.Export restricted licenses were assigned to product instance "<Product Instance Name>" in Virtual Account "<VA Name>". Licenses: <Quantity> "<License Name>" <term/perpetual> licenses, <Quantity> "<License Name>" <term/perpetual> licenses.

Export Authorization Failure - Anytime a device calls for restricted features and is not able to consume them due to Restricted License Not Available.

Restricted License Not Available – The product instance "<Product Instance>" in Virtual Account "<VA Name>" has requested export restricted licenses that are not available. You must add these licenses to this Virtual Account or transfer the product instance to a Virtual Account that contains these licenses. Licenses: <Quantity> "<License Name>" <term/perpetual>, <Quantity> "<License Name>" <term/perpetual>.
Anytime a Product Instance consuming restricted licenses releases the restricted licenses back to the license pool. Export restricted licenses were removed from product instance "<Product Instance Name>" in Virtual Account "<VA Name>" and released back to the inventory for use by other product instances. Licenses: <Quantity> "<License Name>" perpetual, <Quantity> "<License Name>" perpetual.

Export Restricted Licenses

Many Cisco licenses are subject to export restrictions under U.S., EU, and local law due to encryption. For more information, please visit our Global Export Trade page.

What to Do Next

You can transfer a product instance to a different virtual account or delete product instances.