Upgrade Licenses

Identify the license that needs to be upgraded.

Either click on:

• The Upgrade Pending link in the Alert (within the Alerts column)

• Select Complete Upgrade under the Actions column

• Select Complete Upgrade under Actions at the bottom of the modal that opens when clicking on the license name

Select Licenses

Enter the Quantity and click Apply.

A list of different upgrade option(s) appears.

Please note: the quantity of licenses entered cannot exceed the total number of licenses available for upgrade (the maximum available quantity is indicated under the Quantity field).

Select the option from the list.

Select a different To Virtual Account from the available list.

The list of upgrade option(s) may change based on the Virtual Account selected and quantity of licenses available.

Please note the following:

• The selected Virtual Account must have the required licenses in the Upgrade To and Replaces Current columns in its inventory in order to perform the upgrade.

• If there is either insufficient or zero quantity in either the Upgrade To and Replaces Current columns, the Quantity Available will be in red and an error message appears at the top of the screen with the following text:

This quantity cannot be upgraded because not enough licenses are currently available in this virtual account. Try lowering the quantity requested, or select a virtual account that contains more licenses to replace.

Review

Confirm the information on the screen reflects the selections made in the previous screen.

If changes need to be made, click Back.

If all looks fine, click Submit to complete the license upgrade process.

The quantities of the existing and upgrade licenses will be adjusted in the Purchased column to reflect the inventory after the upgrade.

Please note:

• When the Submit button is clicked, if the quantity of Upgrade To or Replaces Current has changed, an error message appears - “The license upgrade failed because the number of licenses available in your account has changed. This usually occurs when a recent transaction changes the number of available licenses. Click the Start Over link to see the current list of available licenses.”