Update Reserved Licenses

Once a product instance has reserved licenses, the user can make updates to the original reservation.

When the Add to Inventory flag is set to Enabled (see License Configuration in the Preferences section) and the product for which you are updating reserved licenses is entitled to have additional licenses, updating the license reservation becomes a 4-step process.

Procedure:

From the Product Instances tab under the Actions column, click the drop-down arrow next to Actions for the product instance and choose Update Reserved Licenses. This will open the Update License Reservation screen where you will go through either a 3- or 4-step process to update the license reservation.


Step 1	Add to Inventory (Visible only when the product for which you are reserving licenses is entitled to have additional licenses, otherwise this step is omitted and the reservation becomes a 3-step process.) Enter the number of licenses in the Add to Inventory column. Please note: This action can be performed only once per license per product instance. Click Next.
Step 2	Select Licenses Under Licenses to Reserve, enter the number in the Quantity to Reserve field. Please note: leaving the field blank is assumed to be zero (0). For the licenses that have multiple terms, you have the option to click on the multiple terms link to see a breakdown of the licenses that comprise the available quantity and can enter/adjust the number in the Quantity to Reserve field. The Total Quantity to Reserve cannot exceed the value displayed under Maximum. Please note the following: To release the licenses already reserved, decrease the quantity The maximum Quantity to Reserve cannot exceed the value under the Available column For standard licenses, the quantity entered cannot exceed the value under the Available column. Reporting licenses can be reserved in unlimited quantities. Click Next.
Step 3	Review and Confirm Review and confirm the selected licenses and quantity. If edits are needed, you will not be able to make edits in this step. Click Back to go to the previous step. Please note: if the user did not click on the multiple terms link during the reservation process to adjust the quantities, this link will not be clickable here as well. Click Generate Authorization Code.
Step 4	Authorization Code After clicking Generate Authorization Code in Review and Confirm step above, the reservation update has been successful. Please note: If you do not click the multiple terms link to adjust the quantities, the system will default to the perpetual licenses being reserved first followed by term licenses that end with the furthest expiration date. The Reservation Authorization Code has been generated. It will need to be entered into the product instance’s Smart Licensing settings in order to complete the reservation. The Authorization Code can either be downloaded as a text file (XML) by clicking Download as File or copied by clicking Copy to Clipboard. When the authorization code has been entered, a Reservation Confirmation Code is generated. To release the licenses in transition, click Enter Confirmation Code and enter the Reservation Confirmation Code. This is very important when reducing the quantity from the original reservation in order for the licenses to be available again. The Reservation Confirmation Code can be entered either by clicking Enter Confirmation Code on this screen or select Enter Confirmation Code from the drop-down arrow next to Actions on the Product Instances tab. After entering the Reservation Confirmation Code, click Close.

Note	Device(s) with reserved license(s) can be registered to CSSM or CSSM Satellite. If that happens, the Authorization Code is removed from the device. CSSM releases the reserved licenses back to the license pool.

Cancel a Pending Reservation

If the user needs to edit or cancel the updated reservation, select Update Reserved Licenses from Actions and the Previous Update Still Pending screen appears. The user can click the open a case link and submit a GLO case.

Once the Global Licensing Operations (GLO) agent has contacted the user, the customer should perform the following steps:

Enter the authorization code from the previous update into the device's Smart Licensing settings
Receive a confirmation code from the device
Enter the confirmation code to complete the update

If the user is either unable to perform the steps or wants to proceed with the cancellation, the GLO agent or any Cisco Administrator has the ability to cancel the previous reservation by clicking Cancel Previous Update.