Smart Software Manager Support

You can contact the Cisco support for any troubleshooting issues that you have encountered with the software.

Procedure

Step 1

On the Smart Software Manager page, click the Support icon in the upper right.

Step 2

In the Smart Software Manager Support page, describe the problem that you encountered with your smart account in the text box.

Complete the following field details and submit the issue to the support group:


Name	Description
Smart Account field	The name of your smart account.
Reported By field	The name of the person who reports the issue.
Preferred Contact Method drop-down list	Choose how you can be contacted: email or phone
Contact Email Address field	The email address through which the support can contact you.
Contact Phone Number field	The phone number through which the support can contact you.
Time Zone drop-down list	Choose the time zone of your region.

Step 3

Click Send to submit the form to the support group or Cancel to undo your actions on this page.

Requests submitted using the support form will receive a response within 48 hours.