Removing a Product Instance

When you remove a product instance from the software, you are removing it only from the table. The licenses that the product instance was using are still available and can be used by other products. You must re-register the product instance with the cloud so that it can communicate with the product again.

When transferring a product instance between Virtual Accounts, all the reserved licenses for that product instance will move to the destination Virtual Account.

Procedure


Step 1	In the Smart Software Manager, click the link to a virtual account.
Step 2	Select Inventory from the menu, and then click the Product Instances tab.
Step 3	In the Product Instances table, locate the product instance that you want to remove.
Step 4	In the Actions column, click the Remove link for the product instance that you want to remove. If you have restricted licenses in use, the Restricted Licenses in Use window appears. You have the option to explicitly release the unrestricted licenses from the product instance. If you choose to do so, click OK: De-registration of the Product Instance will fail as there are still restricted licenses in use The unrestricted licenses are released Please note: if there are no unrestricted licenses being consumed by the product instance, the OK button will not be active and the only option is to Cancel.
Step 5	In the Confirm Remove Product Instance dialog box, click Remove Product Instance.

Removing a Product Instance with Reserved Licenses

To remove a product instance that has reserved licenses, generate a Reservation Return Code from the Product Instance and enter it in CSSM.

Procedure


Step 1	Generate the Reservation Return Code from the device to remove the product instance. Under the Remove option (for products reserving licenses) enter the Reservation Return Code. This code must pass the validation check. Click Remove Product Instance.
Step 2	A message will display confirming that the product was removed. The reserved licenses are returned to the license pool and are available for other product instances to consume.

*This applies to factory installed license reservations as well.

Removing a Product Instance with Reporting Only Licenses

To remove a product instance that is reserving reporting only licenses, generate a Reservation Return Code from the Product Instance and enter it in CSSM.

Procedure


Step 1	Generate the Reservation Return Code from the device to remove the product instance. Under the Remove option (for products reserving licenses) enter the Reservation Return Code. This code must pass the validation check. Click Remove Product Instance.
Step 2	A message will display confirming that the product was removed.

NOTE: Once all reporting only licenses are released from the product instance, they are no longer available in the license pool.